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Returns and Cancellation Policy

Return Policy

All Nilgiri Aromas Products are covered by Nilgiri Aroma’s Customer Product Refund Policy. If the Product is found defective:

  • You are entitled to Return it within 1 day from the Date of Delivery for a Full Refund or replacement of the product.
  • The Invoice for the Purchase should be available upon Return of the Products.
  • This Policy does not apply to Products that have been Intentionally Damaged or Mishandled.
  • If you have any questions, please contact our customer care number  8884865568  or email us at info@nilgiriaroma.com
  • Registered customer can place return/replacement request by visiting order history  from dashboard after login.
  • Guest customer, please contact customer care number  8884865568  or email us at info@nilgiriaroma.com

Product should not be opened/used and should be in a Marketable Condition.

Cancellation Policy

Customers will have an option to cancel their orders through the order history option from the dashboard when they login into their profile and  needs to initiate the order Cancellation within 2 hours after the Payment. In case option is not available in dashboard, they need to approach the customer care phone number 8884865568 or mail to info@nilgiriaroma.com directly and get the order cancelled with Refund. Guest customer, please contact customer care number  8884865568  or email us at info@nilgiriaroma.com